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Customer Bill of Rights
As a client of Ping IT, you will work with experienced IT professionals who will take care of your technological needs, including computer hardware and software, Internet access and email.
What You Can Expect From Ping IT
Service requests are answered and resolved in a timely manner.
Our engineers will arrive on time for scheduled appointments or notify you in advance of a delay. They will be well mannered, unobtrusive, and dressed in a professional manner.
You will receive regular status reports on projects in progress.
Our staff will speak to you in English not 'computer talk' We will ensure you have a clear understanding of the issues at hand.
We will implement an effective IT maintenance plan to keep your computer network safe and efficient.
| • | All computers are working and operating efficiently |
| • | Regular backups are scheduled, completed and tested |
| • | Timely updates are scheduled and completed |
| • | Antivirus software is current and operating correctly |
| • | Software assets, documentation and licenses are properly managed and up to date |
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