Q: What is "Ping IT Remote Help"?

A: "Ping IT Remote Help" is a program we use that allows us to quickly resolve issues on your computer remotely. This means that we can solve your problems quicker and get you back up and running sooner than if we were to make an on-site visit.

Q: Can it be used to break into my computer?

A: Absolutely Not! This tool MUST be started by you on your own workstation. The connection is started when you double-click on the name of the Ping IT staff member that you want to receive assistance from. When the support session is over the connection is closed, and only you can repeat the process to open a new connection.