TLC Plumbing is a local family-owned business serving residential and commercial customers throughout San Diego County.
Client Requirements
| • | Work with the departing internal IT staff to develop a comprehensive transition plan to a virtual IT department |
| • | Complete current IT projects including resolving continuing connectivity problems and completing company-wide software upgrades |
Project Issues
The company had an unusual Internet connection problem beacuse the offices were split between two buildings. One building had a traditional T1 line and the other building had a satellite connection that would continually go down. Ping IT indentified an affordable Internet Service Provider that could service both buildings.
Ping IT undertook ramping up of the client's new proprietary GPS tracking software and providing technical support to internal staff.
Ping IT resolved a software glitch with the new remote credit card processing system and, at the client's request, was responsible for the migration back to the original processing software.
Outcomes
By switching to the new internet service provider, Ping IT saved TLC Plumbing over $600 a month in internet service provider charges.
TLC Plumbing reduced its IT overhead business expenses by over 40% in 2007.
Ping IT serves as TLC Plumbing's virtual IT department and is responsible for software upgrades, monitoring the network infrastructure and performing quarterly network maintenance.
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