San Carlos Vision Source provides LASIK Vision Correction, eye surgery, vision therapy, patient care and vision-correction products to thousands of patients in San Diego.
Client Requirements
| • | Replace stolen computer equipment |
| • | Evaluate any potential security issues concerning private patient information |
| • | Get the office up and running to avoid downtime |
Project Issues
Ping IT identified the replacement equipment did not meet proper specifications and resolved those discrepancies with the insurance company.
The office had unique configuration issues with Eyecom software, a specialty vision software. Ping IT resolved these issues during the installation of the new workstations.
The current security system did not prevent the robbery. Ping IT recommended and installed an office security system that could not be tampered with by intruders.
Outcomes
Within 24 hours, the office was up and running again. In less than one week, Ping IT installed and configured the replacement workstations.
Ping IT determined that no patient information was compromised. All patient information is now backed up on a regular basis and stored off site.
Ping IT managed to negotiate better replacement computer equipment for San Carlos Vision Source.
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