Case Studies :: On Demand Assistance
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Client Case Studies

San Carlos Vision Source :: On Demand Assistance

San Carlos Vision Source provides LASIK Vision Correction, eye surgery, vision therapy, patient care and vision-correction products to thousands of patients in San Diego.

Client Requirements

  • Arrow Replace stolen computer equipment
  • Arrow Evaluate any potential security issues concerning private patient information
  • Arrow Get the office up and running to avoid downtime

Project Issues

Ping IT identified the replacement equipment did not meet proper specifications and resolved those discrepancies with the insurance company.

The office had unique configuration issues with Eyecom software, a specialty vision software. Ping IT resolved these issues during the installation of the new workstations.

The current security system did not prevent the robbery. Ping IT recommended and installed an office security system that could not be tampered with by intruders.

Outcomes

Within 24 hours, the office was up and running again. In less than one week, Ping IT installed and configured the replacement workstations.

Ping IT determined that no patient information was compromised. All patient information is now backed up on a regular basis and stored off site.

Ping IT managed to negotiate better replacement computer equipment for San Carlos Vision Source.


Standard Drywall, Inc. :: On Demand Assistance

In business for over 50 years, Standard Drywall contracts over $120 million worth of commercial and residential drywall projects each year in California, Nevada, Arizona and Wyoming.

Client Requirements

  • Arrow Serve as the local IT resource for special projects in the firm's California offices
  • Arrow Determine reasons for slow server
  • Arrow Determine if the current security set-up was sufficient for the business
  • Arrow Upgrade and configure the main server at their office in San Diego

Project Issues

The executive team did not want the company to be down during normal business hours. Ping IT scheduled the server upgrade over the weekend to avoid any downtime for the company.

In addition, Ping IT worked directly with the corporate office to get approval for all hardware and software purchases and scheduled the implementation and testing of the upgrade so it did not cause any conflicts with the corporate office.

Outcomes

The new network server is faster and more secure.

As a Dell reseller, Ping IT purchased the new hardware and software needed for the upgrade, saving the client over $2,600.

Ping IT managed installations and upgrades of office workstations.

Ping IT performed quarterly maintenance on the network server to ensure peak performance.

WHAT OUR CLIENTS SAY ABOUT US:

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"These guys are not kidding about 'fast response'. I know I can count on Ping IT to take care of our computer issues in a timely and professional manner. They get us back on track in no time." » Joane, Office Manager, Law Offices of Lugar & Pohl

"I'm just so glad I found Ping IT, oh my gosh! They have been such a huge help! Thanks for your assistance - you guys are AWESOME!" » Vickie Miller, Office Manager, McDougal Love Eckis Boehmer & Foley

"I was completely freaked out when I lost my Quickbooks data. Thankfully ping IT had taken charge of our backups, so they were able to come to our rescue in less than 15 minutes." » Kim, Accounts receivable, Carrizo Gorge Railway, Inc.

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  • TOP CUSTOMER FEARS

    • Having a technical 'emergency' and not having anyone reliable to fix the issue
    • Being overcharged for IT services
    • Poor customer service and follow up by technical staff
    • Having the network go down resulting in lost productivity
    • Being taken advantage of because of lack of technical knowledge
    • Having data stolen, lost or accidentally deleted
    • Encountering major issues with rogue computer viruses
    • Having a 'mish mash' of technology that doesn't work properly