Family Vision Care uses the latest optical technology to provide laser vision correction, corneal reshaping, vision therapy, eye exams, and optical dispensing at their central location in Clairemont, San Diego.
Client Requirements
Evaluate current IT issues, develop and implement a long-term IT upgrade/maintenance plan and serve as their 'on demand' virtual IT department.
Project Issues
Ping IT resolved problems with the physical network. Through troubleshooting and diagnostic testing, Ping IT determined there were some cabling issues that were affecting the entire network. Ping IT replaced the faulty cabling as needed.
Family Vision Care is an extremely busy office that cannot afford to be down for any length of time. Ping IT systematically replaced several workstations each week over the course of three weeks so as to not interrupt the workflow at the office.
Ping IT identified that the client was missing important software updates resulting in corruption of the scheduled data backups of patient information. Ping IT installed the software updates and reconfigured the scheduled back ups to resolve the issue.
Outcomes
Ping IT completed a one month IT plan to upgrade all workstations and network infrastructure.
Ping IT performs network maintenance and workstation upgrades as required.
Ping IT serves as Family Visions Care's virtual IT department and is available 24/7 to assist employees with their IT issues.
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